digital, card, wallet, payment

DIGITAL CARDS AND WALLETS

When you add your American Airlines Federal Credit Union card to your digital wallet, you no longer need to pull your card out to pay every time. With a tap of your phone, you can access your account at many merchants worldwide. Making a purchase online? Just input your card information once, and shop away.

Digital credit card information is available once the card has been opened while digital debit card information is typically available within 1-2 business days after you open your account.  

Sometimes life gets a little messy and your card is either missing, lost or stolen. If you need a new card and card number, just log into online banking and select “Manage My Cards.” With only a few clicks, you’ll be able to add your new information into your digital wallet and start spending.

 

 

Viewing Card Information

Your digital card details are stored securely within online banking. When it’s time to pay, you can view your card details by following these steps. Please note: The Credit Union will never call you and ask for personal identifying information such as card numbers and personal identification numbers.

  1. Log into online banking.
  2. Select “Manage My Cards” from the main menu.
  3. Click on your card or select “View Card Info."
  4. Complete the authentication process to view your card details.
  5. When your plastic card arrives, activate it. 
  6. Your plastic card may have a different expiration date than your initial digital card. Upon activation of your plastic card, most digital wallets will automatically update the expiration date, but be sure to confirm or make manual changes as needed.

 

Screenshot showing steps

Adding a Card to Digital Wallets

You can add your digital cards directly to Apple Wallet® or Google Wallet™  from online banking. Most digital wallets will update when you activate your physical card.

  1. Use your mobile device♦ and log into online banking.
  2. Select “Manage My Cards” from the main menu.
  3. Click on your card image or select “View Card Info.”
  4. Scroll down and select the “Add to wallet” option.
  5. When you see the landing page, click “Open” and follow the directions. Please note: You’ll be asked to accept your provider’s Terms and Conditions and validate your identify.
  6. You’ll receive a confirmation screen as well as an email after you have successfully completed the process.

 

Screenshot showing steps

Using a Digital Card Online

Whether or not you choose to use a digital wallet, you can still use your digital card at your favorite online retailers. Just follow the same steps as the “Viewing Card Information” section and make note of your card information when you select “View Card Info.”

 

Plastic Cards

After you’ve been approved for a credit card, opened a checking account or ordered a new or replacement card, your plastic card will arrive in 7-10 days.

To activate the plastic card, visit online banking in the “Manage My Cards” section in online banking or call the phone number on the sticker on the front.

Note : Once your plastic card arrives, we strongly recommend activating it to ensure no interruptions in service. 

Debit Card

If you don't activate your plastic debit card, you will be limited to only using your digital debit card.  

Credit Card

If you don't activate your plastic credit card, you may not be able to use your digital card. Your plastic card will have different card information from your initial digital card.

If you don’t activate the plastic credit card, your digital card will no longer work after 60 days. 

 

Replacing Your Card

If you have temporarily or permanently misplaced your card, we have a variety of self-serve options to ensure that you have access to your cards when you need them. Log into online banking and select “Manage My Cards” to get started.

Report a card lost or stolen

When you choose this option, your existing card will no longer work, even if you locate it at a later date. You will receive a new card number. Your new plastic card will arrive in 7-10 days. Your digital credit card will be available immediately and your digital debit card will be availalbe within 1-2 business days.  

Replace a damaged card

Choose this option when you know where your plastic card is but it is damaged and unusable. You will not receive a new card number and your digital card will continue to work. You will receive a replacement plastic card in 7-10 days.

Temporarily turn your card on or off

Choose this option when you want to keep your existing card number and plastic cards, but don’t want to use them for a period of time. This is the best option when you know where your card is, such as if you leave it at a restaurant or at a friend’s house.

Report a card lost or stolen

When you choose this option, your existing card will no longer work, even if you locate it at a later date. You will receive a new card number. Your new plastic card will arrive in 7-10 days. Your digital credit card will be available immediately and your digital debit card will be availalbe within 1-2 business days.  

Replace a damaged card

Choose this option when you know where your plastic card is but it is damaged and unusable. You will not receive a new card number and your digital card will continue to work. You will receive a replacement plastic card in 7-10 days.

Temporarily turn your card on or off

Choose this option when you want to keep your existing card number and plastic cards, but don’t want to use them for a period of time. This is the best option when you know where your card is, such as if you leave it at a restaurant or at a friend’s house.

Manage My Card

A variety of self-serve options are available to help you manage and access information about your credit and debit cards.

  • Set up a travel notification.
  • Temporarily turn cards on and off when misplaced.
  • Report a card lost or stolen.
  • Replace a damaged card.
  • View card details. 
  • Add a card to your digital wallet with your mobile device.
  • Manage overdraft protection options. (debit only)

Credit Card Only

  • Request a balance transfer. 
  • Request a credit limit increase.
  • Add or remove authorized users. 

 

LOG IN

Digital Cards and Wallets - Frequently Asked Questions

Your digital credit card information should be available once the card has been opened. Debit card information will typically be available within 1-2 business days. 

You can continue to use your physical card. 

You must activate your plastic card or it's possible your digital card will no longer work after 60 days. 

For safety and security reasons a plastic card may have different information on it and can’t be used until it’s activated by the card holder. Once activated, the new information will overwrite the temporary digital  card information. 

No, digital cards are only available through online banking. If you haven’t signed up for online banking, do so here. Your plastic card will arrive in 7-10 days.

If you activate your card prior to receiving it in the mail,  you will not be able to use your digital card. 

♦ Message and data rates may apply. Check with your mobile provider.

Visa and Visa Signature are registered trademarks of Visa International Service Association.

Apple Wallet is a trademark of Apple Inc.

Google Wallet is a registered trademark of Google LLC.