WE'VE ALWAYS GOT YOUR BACK

Over the years, I’ve learned that the best kind of protection is the kind you never have to think about. It’s just there, working quietly in the background, so you can go about your life.

That’s one of the ways we care for our members. You trust us with the money that keeps your life running, and we don’t take that trust lightly. Which is why I’d like to share some of what we’ve been doing behind the scenes to keep you and your accounts safe.

We’ve recently strengthened how we monitor activity across your accounts, using smarter tools that can spot things that look off, whether that’s an unusual transaction, a login that doesn't match your normal patterns, or something else that just doesn’t add up. When our systems catch something unusual, our team can step in quickly to verify it’s really you and stop trouble before it ever reaches your wallet.

We’ve also sharpened the way we look into disputed charges on credit cards. Fraud isn’t always obvious, and sorting out what might be a genuine mistake from something else takes real skill. We’ve invested in better tools and processes so we can get to the truth faster and protect our members.

I won’t go into too many specifics, as it’s best to keep the people who’d try to take advantage of you in the dark. Just know we’re always looking for new ways to keep your finances protected.

Of course, some of our best tools have been here for you all along. If you haven’t checked out our Credit Monitoring service, it’s a simple way to keep an eye on your credit and catch changes early. And our Fraud Resource Center is always there when you need it, with real guidance on spotting scams and knowing what to do if something feels wrong.

We’re also proud to announce a recent addition. All members currently enrolled in our Credit Monitoring Service now have complimentary access to Allstate Identity Protection.* If your identity is ever compromised, Allstate offers real restoration support to help you recover and get your financial life back on track. An expert restoration specialist guides you through every step of the resolution process, helping resolve fraudulent charges, affected accounts, and credit report issues. To learn more, select “Credit Score & Report” under “Financial Wellness” in the main menu and then click on “Alerts” in the top menu.

Despite all of these enhancements, our most important resource in the fight against fraud is you. We depend on you to remain vigilant and avoid potential scams as they continue to arise. Be on the lookout for fraudulent charges on your accounts and watch for suspicious requests via email, text and other channels, even if they appear to come from the Credit Union. Remember, we’ll never call asking for personal or account information, including a one-time code or log-in info. If ever in doubt, hang up and contact us directly to ensure you’re talking to the Credit Union.

Protecting you isn’t something we check off a list once. It’s something we work at every day.

Best regards,

Gail Enda

 

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* Allstate Identity Protection is offered and serviced by InfoArmor, Inc., a subsidiary of The Allstate Corporation. Products and features are subject to change. Certain features require additional activation and may have additional terms.